Privacy & Security

Ace366 Privacy Policy — Your information is safe with us

This page explains, in plain terms, how your personal information is collected at ace366, why it is retained, and how it is protected. Safeguarding your privacy is ace366's responsibility.

Last Updated: January 2026
Language: English
Applicable to: All registered and unregistered visitors

Ace366's Commitment to Data Protection

Steps ace366 Takes to Keep Your Data Safe

SSL Encryption
Every transaction and login session on ace366 is protected with 256-bit SSL encryption, ensuring that your data cannot be read by anyone while in transit.
No third-party sharing
ace366 does not sell your personal information to advertisers or any third party. Your data is never shared beyond what is necessary to operate the service.
Secure data storage
ace366's servers are hosted in secure data centers. Regular security audits and backups ensure your information remains intact at all times.
Minimal Data Collection
ace366 only collects data that is strictly necessary to operate its services. Information that serves no purpose is not something ace366 seeks to gather.
User Controls
At ace366, you can view, correct, and delete your own data. ace366 fully respects your rights over your personal information.
Transparent cookie policy
Cookies on ace366 are used solely to improve the quality of the service. This page explains in detail which cookies are used and why.
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ace366's position on privacy
By creating an account or using the ace366 website, you agree to this Privacy Policy. If you have any questions, reach out to us at support@ace366.best — we'll respond with complete transparency.
1

Introduction & Scope of This Policy

Ace366 takes user privacy seriously. This Privacy Policy explains what information ace366 collects, why it is retained, how it is used, and what steps are taken to keep your data secure.

This policy applies to all users of ace366's services — whether registered or not — across the ace366 website, mobile app, and any other digital platform.

Ace366 has developed this policy in accordance with Bangladesh's Information and Communication Technology Act and international data protection standards. ace366 believes your data belongs to you — our role is simply to keep it safe.

In this policy, "information" refers to any personally identifiable data such as your name, mobile number, email address, transaction details, and device information.

2

What Information ace366 Collects

Ace366 collects information in two ways — what you provide directly, and what is gathered automatically.

What you provide directly:

  • Name, mobile number, or email address provided at registration.
  • Age and date of birth — for age verification purposes.
  • National ID card or other government-issued document for identity verification.
  • Mobile banking number for payments (bKash, Nagad, Rocket).
  • The content of conversations with the support team.

What is collected automatically:

  • IP address and device type.
  • Browser name and version.
  • Your navigation patterns and page visits on the ace366 website.
  • Login time and session duration.
  • Logs of betting and gaming activity.
ace366 never collects your bank account password, full payment card number, or any sensitive financial information that is not required to provide its services.
3

Why and How Your Data Is Used

Ace366 uses your information for the following purposes:

  • Account management: For registration, login, and account verification.
  • Payment Processing: For processing deposits and sending withdrawals.
  • Customer Support: To resolve your issues and provide support.
  • Bonuses & promotions: To verify your eligibility and present you with the right offers.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Service improvement: To improve the ace366 platform and enhance the user experience.
  • Legal obligations: To meet regulatory and compliance requirements.

Ace366 does not sell any information to third parties for advertising or commercial purposes. Any communications or marketing messages you receive from ace366 are solely for sharing its own offers and updates.

You can opt out of ace366 marketing messages at any time via Settings or by emailing support@ace366.best. However, important account and security notifications cannot be turned off.
4

Who Your Data Is Shared With

Ace366 may share your personal data with third parties in the following circumstances:

Third parties Why It Is Shared What information is shared
Payment Provider To process transactions Mobile number, amount
Identity verification services For KYC verification Name, date of birth, documents
Game Provider To Operate Games User ID, session data
Legal authorities Legal Obligation Required information
Security Services To prevent fraud Transaction patterns, IP address

Ace366 ensures that all of the above partners adhere to ace366's privacy standards and operate under formal agreements. They may not use your data for any purpose other than what ace366 has authorized.

In the event of a change in ace366's business ownership, your data may be transferred to the new owner; however, this Privacy Policy will remain in effect.
5

How long your information is retained

Ace366 retains your data only for as long as necessary. How long it is kept depends on the type of data:

  • Account Details: For the duration of your active account and for 5 years after closure (as required by law).
  • Transaction Records: ace366 retains financial transaction data for a minimum of 7 years, in compliance with Bangladesh's financial regulations.
  • Betting History: ace366 retains betting logs for up to 3 years for dispute resolution purposes.
  • Customer Support Conversations: Up to 2 years after last contact.
  • Cookies & Session Data: At the end of a session or after a maximum of 1 year.

Once the retention period has expired, ace366 securely deletes or anonymizes the data so that it can no longer be used to identify any individual.

6

Cookies & Tracking Technologies

Ace366's website and app use cookies — small files stored on your device that help ace366 recognise your session.

Types of cookies used on ace366:

  • Essential Cookies: Essential for maintaining login sessions and the core functionality of ace366.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics cookies: To understand which pages on ace366 are visited most — without identifying you personally.
ace366 does not use third-party advertising cookies. You can disable cookies from your browser settings, though some features of ace366 may not function properly if you do.

Ace366 uses IP addresses and device information solely for security purposes — such as detecting multiple accounts from the same IP or flagging suspicious login activity.

7

Your Rights Over Your Data

You have several important rights regarding your personal information held by ace366:

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Right of Access
To find out what information ace366 holds about you, submit a request to support.
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Right to Rectification
You can request corrections to inaccurate or outdated information at any time.
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Right to Erasure
You may request the deletion of any data that is not required to be retained under a legal obligation.
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Data Portability
You may request a copy of your data in a readable, portable format.
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Right to Restrict Processing
You may object to the use of your information for specific purposes.
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Right to Lodge a Complaint
If you have concerns about how ace366 uses your data, contact us at support@ace366.best.

To exercise any of the above rights, email support@ace366.best. ace366 typically responds to such requests within 30 days. Please note that certain information may not be immediately erasable for legal reasons — in such cases, you will be informed of the reason.

8

Ace366 Security Measures

To keep your data secure, ace366 has put in place multiple technical and procedural safeguards:

  • 256-Bit SSL Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for logging in to your ace366 account.
  • Regular security audits: ace366's systems are regularly audited by independent external experts.
  • Firewall & intrusion detection: State-of-the-art systems to prevent unauthorized access.
  • Limited access: Only a small number of authorized ace366 staff can access your sensitive information.
  • Data Backup: ace366 maintains regular data backups to ensure no information is lost in the event of a technical issue.
In the event of a data breach, ace366 will promptly notify affected users in accordance with applicable law and take every necessary measure to address the situation.

That said, no system is completely foolproof. You can take steps on your end as well — use a strong password on ace366, never share it with anyone, and always log out after using an unfamiliar device.

9

Privacy Policy Changes

Ace366 may update this Privacy Policy from time to time. When changes are made, ace366 will inform you through the following channels:

  • Via push notifications on the ace366 app.
  • By sending a message to your registered mobile number or email.
  • By displaying a notice the next time you log in to ace366.

Continuing to use ace366 after any changes have been made will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request the closure of your ace366 account.

For minor edits or language updates, ace366 may not always send a separate notification, but all significant policy changes will be communicated in advance.
10

Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact ace366:

  • Email: support@ace366.best
  • Live Chat: Directly through the ace366 website or app.
  • Hours of operation: 24 hours a day, 7 days a week.

The ace366 privacy team takes all requests seriously and typically responds within 7 business days. Complex cases may take a little longer, but ace366 will always keep you updated.

No ace366 employee will ever ask for your password or payment PIN by phone or message. If anyone makes such a request, it may be a fraud attempt — report it to ace366 immediately.

Full Privacy Policy

When someone registers with ace366 for the first time, a very natural question comes to mind: "Where is my information going?" This is especially important before submitting sensitive details like a mobile number or ID document.

Ace366 has always believed that transparency is the foundation of trust. That is why this Privacy Policy is written in plain, accessible language rather than complex legal terminology — so anyone who reads it can clearly understand what is happening with their information.

When registering with ace366, you are required to provide a mobile number or email address — used to verify your account and for future communications. Your date of birth is collected for age verification, as ace366 does not provide services to anyone under 18. ID documents are requested for KYC verification, which is part of international financial compliance requirements.

Ace366 stores this information on secure servers and uses it solely for operating the service. Selling it to advertisers or third parties is simply not something ace366 does — we believe monetising your personal data is unethical.

Since ace366 supports payments via bKash, Nagad, and Rocket, sharing your mobile number and transaction details with these payment providers is unavoidable. ace366 ensures, however, that these providers use your information solely to process the specific transaction — nothing beyond that.

Another question many users ask — does ace366 analyze your betting habits? Yes, ace366 does review betting patterns, but for two specific reasons: to detect fraud and to support responsible gaming. If unusual betting activity is noticed, the ace366 support team may reach out. This is not intended to work against you — it's there to protect you.

Ace366's cookie policy is equally straightforward — only the cookies necessary to keep the site running properly are used. ace366 does not use cookies to serve ads or track you across other websites.

At its core, ace366's privacy policy rests on a simple principle — there must be a reason to collect your data, it must be protected once collected, and it will not go anywhere without your consent. ace366 is committed to upholding this promise.

FAQs

Frequently asked questions about privacy and your account

Once logged in to ace366, you'll find a dedicated section called "Transaction History" or "Betting History" under the account menu. There you can view the date, amount, and outcome of all your deposits, withdrawals, and bets. Records for the last 90 days are typically displayed directly. For anything older, email support@ace366.best and ace366 will send you the history for the period you need. If you notice any discrepancy in your transactions, contact support and ace366 will investigate and get back to you.

There are a few reasons your ace366 account may be locked or suspended — multiple incorrect password attempts, an automatic system lock for security reasons, or a pending verification matter. First, try the "Forgot Password" option — an OTP will be sent to your mobile so you can set a new password. If that does not resolve the issue, contact ace366 via live chat or at support@ace366.best. Providing your registered mobile number or email to verify your identity will allow the ace366 support team to quickly identify the cause and help you resolve it.
🔒 Your Data Is Safe With Us
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SSL
256-bit encryption
2FA
Two-Factor Security
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Your data is never sold
24/7
Security monitoring
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